Central Brain support
Get unstuck. Keep your knowledge moving.
For help with Central Brain installation, activation, project preparation, indexing, search, or supported AI connections, email support@neuroaigent.com. Team and Enterprise support is delivered according to the applicable order or support agreement.
Before you write
Restart Central Brain, confirm the project storage location is available, and capture the exact message and step that failed.
Include these details
Your operating system, Central Brain version, affected workflow, file type, and whether the issue repeats in a new test project.
Protect your information
Do not email documents, passwords, API keys, connection strings, license keys, or confidential material unless support provides an approved secure method.
Third-party connections
For Pinecone, Postgres, Redis, cloud embedding, or AI-tool issues, identify the provider and error—but remove credentials and sensitive payloads.
License transfer and machine reset
Deactivate the old computer in Central Brain before activating the replacement whenever possible. If the computer was lost, failed, or cannot be deactivated, request an assisted reset from the purchase email address. Include the purchaser name, order or invoice number, operating system, and reason; do not email the full key. Each self-service license includes three complimentary assisted machine resets per rolling 12 months. A reset releases the old Keygen activation but never increases the one-computer limit.
Transfers are available during an active paid subscription, including the paid period after a scheduled cancellation. Transfers pause after a payment failure until payment is recovered, are unavailable after a full refund or the end of paid access, and are suspended while a payment dispute is open.
What support can help with
- Installation, license activation, and eligible machine resets
- Project creation, preparation, OCR (where your build includes it), chunking, embeddings, and local search
- Connection setup for Claude Desktop, Claude Code, GitHub Copilot and the ChatGPT desktop app
- Optional Pinecone or Postgres deployments
- Diagnosing failed, changed, or removed-file workflows
Data recovery and backups
Central Brain operates on storage you control. Keep independent backups of source files, prepared output, configuration, and project state. Support cannot guarantee recovery of locally deleted, damaged, or unavailable data.
Guides and account help
- Getting Started with Central Brain
- Security & Data Boundaries
- Manage Subscription and Billing
- Refund & Cancellation Policy
Related policies
Use of Central Brain is governed by the Terms of Service and described in the Privacy Policy.